Manager Nurse Ambulatory Operations

Manager Nurse Ambulatory Operations

Requirements

• Education – Bachelors in Nursing
• Certifications – Registered Nurse (RN) – South Dakota Board of Nursing; Basic Life Support (BLS) – American Heart Association (AHA) – Within 60 days of hire or transfer.

Responsibilities

• Demonstrates and executes effective leadership and management skills and ensures service excellence to all.
• Oversees and ensures efficient clinic nursing operations, ensuring a high level of patient care, quality, service, and productivity.
• Demonstrates strong knowledge of care delivery systems and implements evidence-based best practices.
• Provides operational and technical direction.
• Continually monitors clinical performance, resolves problems, and revises operations as needed.
• Monitors key performance indicators and identifies and implements areas for improvement.
• Demonstrates a clear understanding of core business structures, systems, practices, trends, and technologies within our current industry and of those in which we choose to compete in the future.
• Ensures new ideas are adopted and implemented to continually support the organization’s purpose and vision.
• Ensures caregivers share knowledge, understand decisions and the reasons why decisions are made and implemented.
• Provides exceptional leadership and promotes teamwork and collaboration.
• Is accountable for the engagement of clinical caregivers by creating an environment in which people feel valued and respected.
• Motivates staff in a positive manner toward a higher level of performance.
• Develops subordinates by direct teaching, coaching, guidance, and by recognizing needs for staff development.
• Ensures cross training is completed for staff and that development of staff is done via modality training and education.
• Displays strong patient experience skills in daily operations.
• Cultivates relationships with caregivers and providers to work cooperatively toward common goals.
• Displays professionalism and positive interpersonal skills when dealing with physicians, advanced practice providers, caregivers, patients, visitors, and the community.
• Performs human resource management responsibilities for nursing/clinic staff including interviewing and selection of new caregivers, orientation and onboarding, coaching and development, performance appraisals, conflict resolution, corrective action and terminations in collaboration with ambulatory operations leadership.
• Ensures appropriate staffing assignments to provide safe, efficient, quality patient care.
• Investigates/resolves complaints of caregivers, patients, visitors, ancillary departments, and medical staff through direct action or referral to appropriate individuals.
• Facilitates positive provider and caregiver communications.
• Assists with quality improvements and maintenance of clinic/patient/visitor/provider and caregiver safety.
• Assures that quality control requirements are met per identified clinic and departmental policies.
• Provides input into the annual operating and capital budgets and is accountable to operate within budget guidelines.
• Assists in the integration of new providers and services to facilities to assure staffing, practices, supplies, equipment meets the new provider/service needs.
• Plans and facilitates regularly scheduled caregiver meetings and participates in provider meetings as appropriate.
• Performs work on projects, special assignments, committees, and other duties as assigned or as necessity dictates.

Preferred Qualifications

• Work Experience – 1+ years Management Experience; 1+ years Registered Nurse Experience