Manager of Loss Prevention and Safety
| Company | Princess Polly |
|---|---|
| Location | Hollywood, Los Angeles, CA, USA |
| Salary | $100000 – $120000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree in Criminal Justice, Business or related field preferred
- 3-5 years’ experience in multi-unit loss prevention management (fashion retail preferred)
- LPQ or LPC certification required; Wicklander-Zulawski (WZ) certification strongly preferred
- Strong working knowledge of exception based reporting and CCTV systems
- Comfortable conducting interviews and investigations in both in-person and virtual formats
- Strong analytical skills with the ability to interpret trends and generate actionable insights
- Exceptional communication, presentation and cross-functional relationship-building skills
- Must be available for domestic travel up to 70% of the time
Responsibilities
- Lead crisis response readiness, including physical safety protocols, emergency response planning, and coordination with mall security and external partners
- Serve as brand protection lead, collaborating with Legal and Retail TX to assess and mitigate risks related to leaks of proprietary product or company information
- Lead the development and execution of loss prevention strategy across Princess Polly’s retail locations
- Partner with Retail Leadership to drive sustainable shrink reduction through training, audits, coaching and SOP adherence
- Identify and assess high shrink locations, build action plans, and track shrink performance improvement
- Conduct proactive and reactive internal investigations using CCTV footage, exception based reporting, associate reports and interviews (Wicklander-Zulawski methodology preferred)
- Support store level and multiunit teams with theft prevention education and crisis response
- Leverage tech forward tools (e.g. CCTV systems, data dashboards) to identify trends and drive informed decisions
- Build capability across store teams through training, regional meetings and consistent coaching on loss prevention strategies
- Coordinate with TX, Legal and Store Managers on disciplinary actions and case resolutions with discretion and professionalism
- Maintain and track all incident reports, investigations and audits with appropriate documentation
- Act as liaison with law enforcement and legal counsel as needed for internal and external theft resolution
- Monitor and ensure compliance to loss prevention policies, safety procedures, and store operations standards
Preferred Qualifications
- Familiarity with brand protection, proprietary content handling, or IP risk mitigation a strong plus
- Experience with crisis management, emergency planning, or safety protocol development strongly preferred
- Bilingual (English/Spanish) highly preferred