Manager of OIT Operations Project and Portfolio Management
| Company | City of Philadelphia |
|---|---|
| Location | Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Completion of a Bachelors degree program at an accredited college or university with a major course work in Computer Science, Information Technology or a closely related field
- Minimum of 5-7 years’ Project Management experience managing multiple, large, cross-functional teams or projects
- 5-8 years of applicable business experience
- Proven track record managing complex projects
- Ability to solve business problems and develop user/business-driven technology strategies and plans
- Broad knowledge and facility with operational and/or enterprise IT including foundation in core IT concepts such as networking, security, application development/implementation, data management, etc.
- Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills
- Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems
- Exceptional customer service orientation
Responsibilities
- Manage the planning, prioritization, and execution of IT projects within the OIT Operations umbrella
- Manage productive relationships with internal and external stakeholders
- Assist OIT in fostering strong and collaborative partnerships between OIT Operations and other units
- Manage a small team of IT project management professionals
- Work closely and collaboratively with OIT Operations leadership to set priorities and strategic directions
- Communicate with stakeholders and set divisional goals for supporting Citywide partners
- Develop employees under their supervision
- Assign projects and priorities; address blockers
- Identify and advocate for unit needs
- Manage roadmaps for the operations project portfolio related to departmental priorities
- Coordinate the development and implementation of major project timelines
- Follow effective relationship and project management processes
- Conduct regular reviews, priority-setting, and planning sessions with departmental partners
- Analyze performance of activities and document resolutions
- Monitor request handling and escalation policies and procedures
- Track and analyze status and trends and generate reports for internal and external audiences
- Keep supervisor informed of current and potential issues
- Ensure excellent project documentation
- Serve as Operations’ primary representative on cross-PMO planning, processes, and Gates
Preferred Qualifications
- PMP certification or Master’s Certificate in Project Management preferred
- Any equivalent combination of education and experience is determined to be acceptable by the Office of Innovation & Technology and Human Resources