Manager of Product Education Content

Manager of Product Education Content

Requirements

• Bachelor’s degree in Technical Communication, English, or a related field.
• 5+ years of experience in technical writing, with at least 2 years of experience managing a team of writers.
• Proven ability to lead, motivate, and mentor a team.
• Excellent written and verbal communication skills, with a keen eye for detail.
• High EQ and ability to connect with others easily.
• Strong understanding of technical writing principles and best practices.
• Comfortable with a variety of tools, such as Microsoft Office, Google Suite, HTML, CSS, InDesign, LMS, Zendesk to create, maintain and host content.

Responsibilities

• Oversee the creation and maintenance of high-quality technical documentation, including product overviews, specialized product documentation, and other training materials.
• Lead and mentor a team of talented technical writers, fostering a culture of collaboration, growth, and excellence.
• Highly detail-oriented with an ability to review and edit content as a final owner.
• Interact with cross-functional teams, such as product management, Professional Services, and support, to gather information and ensure documentation accuracy and completeness.
• Define and manage goals and KPIs to measure the success and to drive transparency into business outcomes and progress related to the Knowledge Management strategy.
• Report on results of team efforts and make recommendations across department.
• Strong project management and leadership skills with ability to effectively plan, prioritize, execute, follow-up in a timely manner, anticipate problems and roadblocks, and meet target dates.
• Self-starter with strong work ethic and a positive, solution-oriented attitude able to thrive in a fast-paced environment and effectively shift gears to meet changing business requirements.
• Strong interpersonal skills with ability to create cross-departmental relationships, lead projects with diverse teams, and influence decision making with senior-level audiences.
• Aggregates, standardizes, and manages product documentation content.
• Ability to make decisions that positively impact multiple teams or business functions.
• Stay abreast of industry best practices and emerging trends in technical writing.

Preferred Qualifications

• Masters Degree in Technical Communication, English, or a related field.
• 5-6+ years of experience in technical writing
• Familiarity with SaaS and agile development
• Experience in the multi-family industry