Manager of Systems Engineering

Manager of Systems Engineering

Requirements

• Minimum 8 years of related work experience, with at least 2 years in a leadership or managerial position.
• Experience with automation tools and frameworks (e.g., Ansible, Terraform, Kubernetes) is required.
• Strong technical background in systems engineering, including experience with Windows & Linux systems, networking, cloud services (AWS, GCP, Azure), containerization, scaling, etc.
• Strong SQL skills and experience
• Excellent communication and leadership abilities, to ensure effective growth and development of team
• Practical experience using agile methodologies. Experience with variety of software delivery methodologies (ex. Agile: Scrum, Lean, etc.)
• A visionary who motivates teams to excel and fosters creativity, consistently driving excellence in all endeavors
• An advocate for a diverse and inclusive culture that encourages innovation and ensures every team member feels a sense of belonging
• Authority in industry standard systems engineering platforms, applying expertise to drive the development and implementation of data solutions
• Strong problem-solving and analytical skills.

Responsibilities

• Oversee finances and budgets in MyPPM, ensure accurate billing processes, and contribute to forecasting and accrual processes to maintain financial integrity and support organizational objectives
• Manage teams performing the design, analysis, evaluation, testing, debugging, and implementation of applications
• Supervise the analysis, installation, acquisition, modification, and support of operating systems, databases, or utilities software
• Lead teams in planning, conducting, and directing analysis of business problems for automated systems
• Guide development, testing, evaluation, or design of system or infrastructure architecture
• Engage in estimation and planning across the organization, voicing recommendations, feedback, and solutions from a technical perspective and aligning to the overall project goals to deliver on-time & in-scope
• Proactively track and assess emerging technologies across the industry to inform strategic decision-making and recommendations
• Lead and mentor a team of systems engineers, fostering a culture of collaboration, innovation, and continuous improvement
• Partner with delivery teams to help with the design, implementation, and maintenance of scalable and reliable systems that meet the needs of our onboard and shore-based operations
• Manage multiple projects simultaneously, ensuring timely delivery and alignment with company objectives. Projects include tool or platform upgrades, system migrations, new application provisioning, and security & compliance initiatives to name a few examples
• Ensure the performance and reliability of systems through continuous monitoring, proactive maintenance, and incident management. This includes providing operational support, participating in post-incident retrospectives, and ensuring that permanent fixes are put in place
• Implement and enforce security best practices to protect guest and cast data and maintain the integrity of our systems. This includes timely remediation of control findings and participating in penetration testing and management audit
• Identify opportunities for process improvements and drive initiatives to enhance the efficiency and effectiveness of the systems engineering team. This includes expansion of automation, playbooks, observability, etc.
• Ensure comprehensive documentation of system designs, processes, and procedures.

Preferred Qualifications

• Prior Cruise Line or Maritime experience preferred.
• Extensive experience in any of the below technologies preferred:
• Terraform/Atlantis
• AWS Cloud (Fargate, ECS, Lambdas, ApiGateways, EC2, S3, ALB/ELB, Elasticache, EKS, KMS-Secret Manager, VPCs, IAM)
• Logging/Monitoring/Alerting (Cloudwatch/Splunk/AppDynamics/Elasticache/Grafana)
• Rundeck, Chef, Ansible, Vault
• MessageQueueing: RabbitMQ, PubSub
• Google Cloud Platform (App Engine, Kubernetes ( Helm/Tiller ), Cloud Functions, Firebase, IAM)
• Load balancers
• Languages: Go/Python/ Node.js (Angular.js framework)/Java (Spring MVC)
• Service-Now
• Kafka
• Redis
• Azure DevOps
• Red Hat Open Shift