Manager Operations II
| Company | Avis Budget Group |
|---|---|
| Location | Cleveland, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- BA/BS – Bachelor’s Degree or equivalent required
- 1 + years of leadership and management experience
- Working knowledge of P&L
- Strong decision making ability and independent judgment to establish operational plans, within operational guidelines and in support of the business plan
- Strong analytical and math skills
- Excellent management skills
- Very strong communication skills
- Very strong organization and administration skills
- Strong time-management and multi-tasking skills
- Strong customer service skills
- Strong problem-solving skills and results-driven orientation
- Working knowledge of MS Office, BART & O2
- Willingness to travel
Responsibilities
- Manage all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental
- Manage, plan, and implement staffing schedules based on business demands and transaction levels and oversee exempt and nonexempt personnel
- Oversee shuttling of customers from rental counters to cars or from cars to airline terminal
- Ensure customer complaints are handled and resolved in a timely and effective manner
- Provide statistical information relating to transaction and revenue projects
- Assist management in the preparation of annual budget
- Monitor the price of gasoline charges currently being paid
- Implement HR policies
Preferred Qualifications
- Experience in car/truck rental preferred
- Experience in human resources, training, customer service and general operations preferred