Manager – People Solutions & Technology

Manager – People Solutions & Technology

Requirements

• Must Have experience implementing and supporting HR processes with Workday platform
• Demonstrated experience in a management or senior professional role within a mid-to-large-size corporate environment, with a focus on leading at-scale operations and large-scale system implementations.
• Proven ability to build, motivate, and develop high-performing teams, establishing clear ownership and definitions of success for both individual contributors and manager-level employees.
• Strong experience in fostering a customer service-oriented environment and delivering high-quality customer support outcomes.
• Excellent knowledge of HR best practices and legal requirements across various HR Centers of Expertise (COEs), including Total Rewards, Manager Self-Service Transactions, Talent Acquisition, and Performance Management.
• Strong analytical and problem-solving skills, with the ability to analyze information, identify root causes, and propose effective solutions.
• Experience in a role that requires influencing stakeholders at all levels and driving organizational change.
• Demonstrated ability to coach and mentor team members, fostering a positive and productive work environment.
• Proven track record of developing high-performing teams and promoting employee growth.

Responsibilities

• Cultivate a team of talented business solutions and technology analysts, including design thinkers, process experts, project managers, and operational execution experts, fostering a culture of collaboration and excellence.
• Provide mentorship, coaching, and personalized development plans to team members, empowering them to achieve their full potential and advance their careers.
• Empower the team to leverage their expertise in global HR processes and scalable service delivery models, driving the evolution of HR processes and user-centric experiences leveraging our industry-leading Workday products and platforms.
• Spearhead the design, development, and configuration of online and self-service capabilities (e.g., Workday portal, chatbot, knowledge base) that enable employees and managers to efficiently access information and support, reducing reliance on HR support teams.
• Establish and document clear roles, responsibilities, and accountabilities for all stakeholder groups—including Centers of Expertise (COEs), Functional Operations, HR Support, and IT partners—throughout the lifecycle of HR programs, processes, and implementations.
• Drive continuous improvement of the employee experience by leveraging data analytics, user feedback, and industry best practices to identify opportunities for innovation and operational optimization.
• Collaborate closely with the Workday on Workday (WOW) team within IT and Workday product teams to enhance Workday’s product value to meet internal People & Purpose business needs.
• Proactively ensure the organization is prepared to effectively leverage new Workday functionality upon release, championing the adoption of innovative solutions.
• Forge strong partnerships with HR leadership and cross-functional teams to ensure seamless alignment, effective communication, and successful delivery of HR programs, products, and processes.

Preferred Qualifications

• Previous experience leading within a shared services or professional services environment.
• Experience with Business Process Improvement and Process Mapping.
• Strong understanding of Employee Lifecycle Management and HRIS systems.
• Experience with Change Management and Enablement.
• Experience with software development lifecycles and process optimization methodologies, including Agile, design thinking, Six Sigma/Lean, customer journey mapping, UX design and testing, and process mapping.