Manager – Print & Mail Operations

Manager – Print & Mail Operations

Requirements

• High school diploma or GED from an accredited institution
• Microsoft office experience with Word and Excel
• Strong verbal and written communication skills and ability to communicate in a clear, concise and grammatically correct way
• Understanding of USPS postal regulations and requirements
• Working knowledge of printing, folding & insertion and postage equipment
• Prior work experience managing a team
• Experience with vendor oversight
• Ability to monitor/support a seven day per week operation including holidays and weekends
• Occasional travel to the Florida location as needed

Responsibilities

• Comply with HIPAA guidelines and maintain confidentiality of member, provider, and departmental information. Adhere to state and federal compliance and regulatory guidelines.
• Lead department of Team Leads and Mail Clerks to ensure departmental processes and procedures are followed.
• Oversee mail operations: receiving, routing, distributing, printing and mailing correspondence and shipping & receiving parcels in New York and Florida mail operations.
• Provide oversight of third-party vendors to process incoming and outgoing correspondence.
• Ensure appropriate resource scheduling to achieve departmental goals regarding productivity, quality, and timeliness to meet SLAs.
• Empower the department and foster an environment to ensure high quality of work, accountability and a high level of customer service.
• Monitor department budget and manage resources to meet or exceed budget expectations and make recommendations to reduce operating expenses.
• Work with USPS to maintain PO Box and mail forwarding agreements and establish new agreements as needed.
• Oversee maintenance and upgrades of existing mail processing equipment and obtain quotes for new equipment as needed.
• Implement process improvements and recommend technological advancements to improve quality, productivity, and support role/process simplification.
• Partner with appropriate individuals/departments as necessary to resolve issues as needed.
• Monitor reporting to ensure internal and vendor mail processing is completed in accordance with SLAs.
• Maintain and update the Business Continuity Plan to balance work between mail operations in New York and Florida and third-party print vendors.
• Perform additional duties as needed or assigned.

Preferred Qualifications

• Bachelor’s degree from an accredited institution
• Work experience in a healthcare environment