Manager – Product Analyst – Digital CX
| Company | Insulet Corporation |
|---|---|
| Location | Acton, MA, USA, San Diego, CA, USA |
| Salary | $135450 – $203175 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Customer-obsessed mindset
- Knowledge of IT systems development strongly preferred
- Ability to work cross functionally
- Strong communication skills – written and oral
- CRM experience, preferably with Salesforce.com (exposure to both Sales and Marketing Cloud platforms a plus)
- Working, non-technical knowledge of broader IT concepts (i.e., Systems Integrations, Business Intelligence, Telephony and CTI, etc.)
- Possesses or obtain a Lean Six Sigma Green Belt certification
- Ability to establish strong relationships with all levels of an organization
- Perceptive, critical thinker with the ability to solve challenges creatively
- Proven ability to prioritize, multitask, and manage multiple complex bodies of work in a fast-paced work environment
- Confident, self-aware team player open to receiving/providing feedback to peers and colleagues
- Proficiency with various software applications, including but not limited to: MS Office, Excel, Clarity, Jira
- Familiarity/experience working with an Agile development methodology
- Outstanding attention to detail
- Ability to prioritize and work well in a fast moving environment with competing demands
Responsibilities
- Embody strategic process leadership
- Define and enforce best-in-class intake, prioritization, and execution processes.
- Build and scale product governance frameworks for cross-functional alignment.
- Conduct planning efforts to align product with company strategy.
- Lead scalability & efficiency improvements
- Develop long-term roadmaps for process and tooling improvements.
- Introduce automation, self-service tools, and workflows to improve efficiency.
- Scale product operating best practices across the organization.
- Enable data-driven decision making
- Oversee advanced reporting and analytics to track team efficiency and backlog trends.
- Provide data-driven insights to influence leadership decisions on prioritization and capacity planning.
- Act as the go-to expert for product execution strategy and operational excellence.
- Partner with Product and other leaders to improve product team effectiveness.
- Lead training and coaching efforts.
Preferred Qualifications
- 7+ years in product analysis / operations, product management, or business process optimization / Analysis
- Experience with cross-functional, multi-level working groups
- BA/BS in Business, Technology, or other related field or equivalent 9+ years’ experience in lieu of degree
- Passion to continuously improve processes and practices.
- Deep expertise in Jira, Confluence, SQL, Tableau, Looker, or other BI tools.
- Ability to design and implement scalable operational processes.
- Ability to scale operations and drive strategic change.
- Strong leadership and stakeholder management skills.
- Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment
- Strong problem-solving skills for complex business challenges.
- (Optional) Experience managing a team or mentoring junior team members.