Manager – Project Management

Manager – Project Management

Requirements

• Bachelor’s Degree, required.
• PMP certification is preferred.
• At least 3-5 years of directly managing highly effective project management teams or similar previous experience.
• Provides process improvement education and mentorship at all levels of the organization.
• Conducts cross-departmental bridges and process improvements.
• Designs and supports the implementation of project tracking systems.
• Plans, organizes, conducts, and follows up on analyses, events, programs, and initiatives that lead to the establishment of departmental quality standards.
• Develops, teaches, coaches, and mentors staff in implementation.
• Oversees and delegates assignments for personnel, including Client Onboarding Supervisors, Client Advisors, Project Managers, and Onboarding Administrators.
• Responsible for managing client expectations, internal and external deliverables, and program timelines.
• Think critically with an emphasis on strategy, not just tactics to manage and meet client expectations.
• Fosters an environment that focuses on excellent client satisfaction with integrated processes and positive outcomes.
• Acts as a high-level client escalation contact to resolve client issues or requests.

Responsibilities

• Develop efficient processes within our Implementation team that support accelerated growth at scale.
• Lead, implement, operationalize, and oversee new implementation initiatives and processes related to the entire customer journey.
• Create a delightful client experience by improving, streamlining, and monitoring the handoff process from sales to CS through to implementation completion (post go-live).
• Define the process and hold the team accountable to that process to ensure successful client experience from implementation to go-live.
• Develop and report KPIs, and objectives, and execute against annual operational plans.
• Provide executive and senior leadership team updates and scheduled reporting on a regular cadence.
• Create and deliver strategies and plans to help teams maximize the adoption of new programs and processes.
• Oversee team execution in accordance with project plans, tools, and methods, and support resource planning and acquisition.
• Work closely with the finance team and department executive on budget and financial forecast.
• Facilitate process and change management activities with cross-functional team members and stakeholders to understand and ensure adoption.
• Oversee the identification and delivery of on-brand communication strategies for internal and external stakeholders.
• Lead curriculum and communication teams to ensure successful adoption of new products and features.
• Provide direct support and coaching to front-line managers and supervisors as they help their direct reports navigate new processes.

Preferred Qualifications

No preferred qualifications provided.