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Manager – Renewals & Operations
| Company | Orion |
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| Location | Omaha, NE, USA |
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| Salary | $94869 – $146945 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Has a minimum of 7+ years of experience in Customer Success or Account Management
- Has proven track record of leading teams and driving customer retention in a SaaS environment
- Has a minimum of 3+ years of experience managing Salesforce Administrators
- Demonstrates ability to guide and mentor Salesforce administrators in optimizing the platform for business needs
- Has expertise in developing and implementing effective renewal strategies to maximize customer lifetime value
- Has ability to inspire, motivate, and coach individuals to achieve high performance
- Has ability to build strong relationships with internal and external stakeholders
- Has ability to analyze data, identify trends, and develop solutions to improve processes and outcomes
- Strong understanding of Salesforce functionality and best practices for configuration, customization, and reporting
- Hands-on experience with user management, security, data management, and workflow automation within Salesforce
- Holds a current Salesforce Administrator certification, demonstrating a strong foundation in Salesforce administration
- Has a minimum of a high school diploma or equivalent
- Obtains Orion Industry Certification
- Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization
Responsibilities
- Lead and mentor the Renewals team
- Manage, coach, and develop a team of Renewal Specialists to achieve individual and team goals for renewals, upsells, and customer satisfaction
- Supervise and provide guidance to Salesforce Administrators, ensuring the optimal configuration and maintenance of Salesforce to support business processes
- Define and execute strategies to maximize renewal rates, minimize churn, and identify opportunities for expansion within the existing customer base
- Establish and refine processes for renewals, contract management, and Salesforce administration to ensure efficiency and accuracy
- Partner effectively with Sales, Customer Success, Product, and other teams to align on goals and ensure seamless customer experiences
- Monitor renewal performance, track key metrics, and provide insights to leadership on trends, risks, and opportunities
- Promote the effective use of Salesforce across the organization and identify opportunities to leverage its capabilities to improve business processes
- Oversee data management practices within Salesforce to maintain data accuracy and completeness
- Keep abreast of the latest trends in customer success, renewals management, and Salesforce administration
Preferred Qualifications
No preferred qualifications provided.
