Manager – Retail Pharmacy Workflow
| Company | CVS Health |
|---|---|
| Location | Wheeling, IL, USA, Smithfield, RI, USA |
| Salary | $66330 – $145860 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years required experience as Product Owner, Business Analyst, Project Manager, Consulting, IT, Pharmacy Technician, or related field
- 5+ years’ of retail pharmacy experience
- 5+ years’ in role interfacing with broader field leadership / corporate partners to influence execution or change
- 5+ year’s experience leveraging both analytical and creative problem-solving abilities; able to identify solution types that are both evolutionary and highly disruptive
- 5+ years’ experience driving efficient and effective planning processes by implementing and upholding a strong project management discipline across boundaries
- 5+ years’ experience leveraging powerful communication skills by communicating effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.
- 5+ years experience influencing without authority
- Demonstrated track record of high performance
- Demonstrated growth mindset and willingness to learn and accept feedback
- Intermediate to Advanced – level skillset using products in Microsoft Office Suite (Word, Excel, PowerPoint, etc)
- Intermediate to Advanced – Experience performing data analytics leveraging tools such as SQL and Tableau
- Occasional travel as necessary for field and corporate interfacing
- Regular and reliable attendance
- Any additional tasks as directed by supervisor or manager
Responsibilities
- Serve as a business subject matter expert identifying opportunities to address business challenges and contribute to value by reducing time needed to complete processes and helping to prioritize work
- Advocate for store teams by designing system changes to help teams work more efficiently, safely, and in a compliant manner
- Collaborate, impact, and influence a wide range of cross-functional partners, striking a balance between stakeholder needs and the overall colleague experience
- Build, monitor and report on utilization of proper workflow processes and apply that to explore areas of opportunity to optimize workflow efficiencies
- Assist the greater team with day-to-day data needs as it relates to workflow maintenance, pilot monitoring and project discovery
- Assist with inquiries from senior leadership, field management and store teams
- Provide readouts to leadership on KPIs created to monitor impact and utilization of applications owned by our team
- Participate in User Acceptance Testing for upcoming Workflow enhancements with Initiative owners and Product teams to ensure changes function properly
Preferred Qualifications
- 8+ years’ of retail pharmacy experience
- 8+ years’ in role interfacing with broader field leadership / corporate partners to influence execution or change
- 8+ year’s experience leveraging both analytical and creative problem-solving abilities; able to identify solution types that are both evolutionary and highly disruptive
- 8+ years’ experience driving efficient and effective planning processes by implementing and upholding a strong project management discipline across boundaries
- 8+ years’ experience leveraging powerful communication skills by communicating effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.
- 8+ years experience influencing without authority
- Background in product stable-state management