Manager – Risk Communications Consultant
Company | Capital One |
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Location | McLean, VA, USA, Richmond, VA, USA |
Salary | $115200 – $144600 |
Type | Full-Time |
Degrees | |
Experience Level | Senior |
Requirements
- Ability to be a self-starter and problem solver who enjoys working in a fast-paced, highly collaborative environment
- Excellent written and verbal communication skills
- Experience with a variety of communication channels (gmail, Zoom, Slack, etc.)
- Proven ability to manage multiple tasks and work effectively with multiple constituents, including peers, executive and management, and partners
- Exemplary organizational skills, analytical talent and attention to detail
- Ability to self-motivate, think creatively to integrate problem-solving and structured thinking
- Draws from experience to apply sound judgment decisions and recommendations
- Ability to pose insightful questions, listen to others and learn
- Openness to regular and candid feedback
Responsibilities
- Build a deep understanding of internal clients’ business and objectives, stakeholders, differentiators, potential risks and opportunities
- Partner closely with clients and cross-functional partners to develop and implement a range of communications strategies and creative solutions
- Build and maintain trusted relationships with cross-functional teams, clients, and leaders
- Exhibit comfort navigating ambiguity and change; support change management efforts
- Be a subject matter expert and consultant, providing sound communications guidance and recommendations to clients
- Write and edit communications from a range of internal sources
- Ensure that communications tell an articulate, consistent story, providing the right context and level of detail
- Drive and/or collaborate with appropriate partners on marketing, communication activities, and events
- Apply data-driven, analytical thinking to create effective communication strategies
- Leverage internal channels to support communications and tactics
- Exhibit excellent judgment; understand, identify and effectively navigate potential risks and sensitivities
- Be a self-starter who enjoys working in a fast-paced, highly collaborative environment
- Be an outstanding communicator and presenter, both written and verbal
- Measure impact and support process improvement
- Ensure all work is executed through a lens of strategic impact and measurement
- Identify new opportunities to institute best practices and governance
- Develop and maintain deep fluency and expertise in relevant external trends impacting the business and its peers
Preferred Qualifications
- Previous communications experience focusing on diversity, inclusion and belonging