Manager – Service
| Company | Goosehead Insurance |
|---|---|
| Location | Orlando, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Active General Lines Property and Casualty license.
- Experience (3+ years) in management role, with proven experience leading teams of 10+ direct reports.
- Proven attendance track record and ability to be in the office 5 days a week.
- Experience (3+ years) Financial Service org experience.
- Strong leadership acumen with the ability to inspire and motivate a team towards achieving organizational goals.
- Exceptional interpersonal and communication skills, with the ability to build rapport and trust. Strong verbal and written skills, particularly in explaining complex concepts.
- Analytical mindset with proficiency in data analysis and reporting.
Responsibilities
- Lead and mentor a team of 10+ people, ensuring high standards of service delivery and client satisfaction.
- Develop a team to cultivate and nurture strong relationships with clients.
- Collaborate effectively with cross-functional teams to address complex client needs and enhance overall client experience.
- Develop and implement strategic initiatives to optimize client retention and satisfaction.
- Monitor team performance metrics and KPIs, driving continuous improvement and operational efficiency.
- Stay ahead of industry trends and developments to provide informed advice and solutions.
- Prepare comprehensive reports and presentations for senior management, detailing client engagement and team performance.
- Collaborate directly with carriers to provide solutions to our clientele.
Preferred Qualifications
- Experience managing change in insurance products or services.
- Proven attendance track record. No Attendance Points
- Proven Track Record in leading teams with high Client Retention: Demonstrated success in developing and executing strategies that significantly enhance client retention rates within the P&C Insurance sector, supported by measurable results and client testimonials.
- Experience in Team Training and Development: Hands-on experience in training and developing high-performing teams, particularly in client management or service delivery roles, fostering a culture of excellence and continuous improvement.
- Innovative Approach to Client Engagement: Experience in leveraging innovative technologies or methodologies to enhance client engagement, streamline processes, and deliver personalized service solutions.