Skip to content
Manager – Site Reliability Engineering
| Company | Qlik |
|---|
| Location | Ottawa, ON, Canada |
|---|
| Salary | $170000 – $180000 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Senior |
|---|
Requirements
- 5+ years of software development and operational leadership experience providing high reliability for complex, enterprise-level product offerings.
- 3+ years of experience running services in public cloud platforms such as AWS, Azure, or Google Cloud; experience strongly preferred working with AWS and Kubernetes.
- Strong track record of managing a group independently while working with peers and partners across geographies in EMEA, APAC (India) and Canada.
- Solid fundamentals around understanding microservice architecture as well as building and running distributed software systems.
- Experience with common cloud native infrastructure components such as MongoDB, Solace, Splunk, Redis, etc. in a shared environment.
- Experience running incident management processes and setting up sustainable on-call practices. Ability to dig in post-incident to identify repair items with partners and drive those to resolution.
- Proven ability to hire and retain top talent in the region. Leads by example with the ability to collaborate with peers and partners.
- Excellent communication skills and fluent in English.
- Bachelor’s degree or equivalent work experience.
Responsibilities
- Responsible for supporting high uptime and reliability of Qlik SaaS offerings 24×7 for customers.
- Leads the Canada team based in Ontario Province and coordinates with peers and software engineers across geographies for reducing toil (manual, repetitive work) as well as defining and tracking SLOs (operational goals).
- Builds, supports, and maintains the Qlik Cloud Services production instance consistent with related SLAs and SLOs.
- Team runs incident management processes during working hours using a follow-the-sun rotation when appropriate.
- Runs the Kubernetes platform and common infrastructure components leveraging strong knowledge of cloud native technologies and AWS.
- Translate business and operational strategy into technical solutions by designing and executing an architecture that supports the strategy.
- Recruit and develop talented SREs in Canada while building a strong team culture that is highly collaborative, focused on learning, and continuously making improvements.
Preferred Qualifications
No preferred qualifications provided.
