Manager – Software Engineering
| Company | Aircall |
|---|---|
| Location | Seattle, WA, USA, Bellevue, WA, USA |
| Salary | $150000 – $220000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 5+ years of experience in back-end or full-stack development
- 2+ years of experience managing a team of Engineers
- Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages
- Professional experience in delivering software with a focus on security, scalability, availability, and performance
- Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms
- Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions
- Analytical and problem-solving skills, with the ability to effectively troubleshoot complex data issues
- Ability to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture
- Excellent communication skills to effectively collaborate across technical and non-technical teams
- Demonstrated ability to balance short-term delivery goals with long-term technical investments
- Comfortable working in a fast-paced, dynamic environment with evolving priorities
Responsibilities
- Define the technical vision and roadmap aligned with business goals and customer needs
- Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions
- Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture
- Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact
- Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
- Ensure system reliability, availability, and performance through robust monitoring and alerting systems
- Work with product, operations, and customer success teams to deliver holistic solutions
- Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency
- Use customer feedback and analytics to guide product enhancements and iterative improvements
- Measure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders
- Adhere to security best practices and regulatory requirements
- Leverage emerging technologies and tools to maintain a competitive edge
- Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs
Preferred Qualifications
- 7+ years of experience in back-end or full-stack development
- 5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP)
- Experience delivering and maintaining large-scale, customer-facing products with high availability and performance
- Background in leading teams that work with microservices, APIs, and distributed systems
- Knowledge of advanced monitoring, observability, and incident response practices for production environments
- Familiarity with DevOps principles, infrastructure as code, and containerization