Manager – Student Records

Manager – Student Records

Requirements

• Broad experience working with Microsoft Office suite products and applications.
• Demonstrates knowledge of multiple institutional policies related to Student Record’s specializations.
• Demonstrates ability to collect, organize, present data for informed decision making.
• Thrives and has demonstrated success working in a challenging and fast-paced environment.
• Demonstrates ability to meet challenging deadlines and minimum work requirements both independently and as part of a team.
• Routinely multitasks on varied job functions while utilizing multiple systems.
• Applies learned knowledge and skills effectively.
• Demonstrates strong, business professional, written and verbal communication skills.
• Demonstrates sensitivity to and awareness of team dynamics and possesses a high level of open-mindedness for group work.
• Operates on highly diverse matters of significant complexity spanning multiple Student Records’ workspaces where analysis of situations and/or data requires investigation of various factors and intangibles.
• Applies knowledge to contribute to development of departmental practices, methods, designs, and plans for future technologies.
• Applies organizational policies and procedures along with developing creative solutions to solve problems.
• Frequently interacts with subordinate supervisors and/or individual contributors and other functional managers.
• Provides management and guidance to the group within established policies and procedures.
• Often leads a cooperative effort among project team members.
• Ensures work plans are executed, and goals are achieved.
• Holds direct reports accountable through established performance management processes and assists/participates in hiring and compensation decisions.
• Acts as an advisor and may assist in completing tasks to achieve team deliverables.
• Exercises considerable independent judgement and creativity in determining how to achieve desired results within defined policies and procedures.

Responsibilities

• Demonstrates competencies to accomplish objectives through supervisors and/or individual contributors.
• Establishes group work plans, schedules, and priorities in support of pre-determined functional goals such as meeting service level agreements and compliance with quality assurance standards.
• Oversees the daily workflows independently or with the assistance of a team lead/supervisor.
• Determines how to best utilize available resources.
• Applies knowledge to contribute to development of operational practices.
• Acts as a coach/mentor within the team and/or function.
• Assists in developing/maintaining Student Records’ training content.
• Works in collaboration with applicable cross-functional groups and stakeholders as an advisor, subject matter expert, and Student Records’ leadership representative for the specialization.
• Innovates within the associated specialization and in collaboration with product teams/special projects to streamline and/or improve functionality/Student experience.
• Contributes to the development of organizational policy.
• Contributes to the development of functional and organizational content, practices, and objectives to achieve goals in creative and effective ways.
• Operates in a highly diverse and significantly complex environment spanning multiple Student Records’ workspaces where analysis of situations and/or data requires investigation of various factors and intangibles.
• Demonstrates the ability to report on trends and patterns for their specialization for Leadership and stakeholders to make informed business decisions.
• Performs work that is strategic at the functional and organizational level.
• Provides supportive training for faculty and staff for the associated specialty and its related cross-functionalities.
• May be a change manager for the associated specialty or department.
• May head projects related to Student Records’ and/or the associated specialty.
• May be accountable for group budget.
• Performs other related duties as assigned.

Preferred Qualifications

• Experience within WGU’s Operational organization.
• Master’s degree or equivalent experience preferred.
• Strong experience with distance education and distance learning students is preferred.
• Change Management certification.