Manager – Student Success

Manager – Student Success

Requirements

• Master’s degree in education, counseling, psychology, or related field from an accredited institution of higher learning recognized by the BC Ministry of Education.
• Five plus years experience in a post-secondary setting providing instruction and/or advice/counseling to young adult learners in a higher-education setting.
• Training or experience in intersectional and anti-racist engagement, as well as understanding the issues of the upcoming generation.
• Knowledge of and ability to follow post-secondary policies and procedures, student support resources, referrals, and services in BC.
• Ability to network effectively, forging strong stakeholder relationships that facilitate pathways to education, training, and employment opportunities.
• Personable style of communication, ability to relate to a diverse population, and to maintain composure when faced with difficult situations.
• Adaptive and responsive to changing needs and social conditions.
• Knowledge of Microsoft Office applications, database / CRM systems, and virtual and social media platforms.
• Ability to work independently while contributing to team environment.

Responsibilities

• Create a safe and supportive environment for students to explore academic, personal, and career issues;
• Provide individual solution-focused support to address barriers to success;
• Work one on one with students to enable self-assessment of their passions, strength, and development opportunities as it pertains to their studies and future goals;
• Assist students with setting goals and identifying, planning for, and overcoming potential obstacles and defining steps in education and career planning;
• Build rapport and trust with students to support successful goal completion, monitor student progress toward goals, and offer guidance as needed;
• Develop and promote a positive transition into a post-secondary environment as required;
• Develop and conduct student onboarding and orientation sessions;
• Provide ongoing communication and enforcement of program eligibility and guidelines;
• Develop and present workshops focused on student success, promoting self-care, mindfulness, financial literacy, mental well-being, career development as required;
• Monitor student progress and maintain communication log/case management files to track contact hours, issues, and outcomes of advising sessions and student portfolios with appropriate documentation, and develop term-end summary reports;
• Oversees conditional and renewal appeal processes including evaluation, withdrawal, and termination.
• Communicate Beedie Luminaries eligibility criteria, program guidelines and procedures to external stakeholders and the general public;
• Develop relationships with academic and other stakeholders to stay abreast of community needs and post-secondary programs in order to provide students with up-to-date and accurate information;
• Liaise with support agencies and academic partners to offer specialized services to students and refer students to outside agencies as appropriate;
• Assist with the student selection process and applications evaluation for program readiness;
• Provide program feedback and updates to aid Beedie Luminaries in the development/enhancement of the program and wrap-around services to ensure successful outcomes for students;
• Contribute relevant content to Beedie Luminaries’ Digital Community, social media channels and/or website blog; track and share success stories as needed;
• Provide input on research and data collection for ongoing program review and policy changes as needed;
• Establish meaningful alumni relations;
• Work directly with the Executive Director to ensure timely responses to student and stakeholders’ issues, as well as modifying programs and processes to better service the program’s needs;
• Perform other related duties as assigned.

Preferred Qualifications

No preferred qualifications provided.