Manager – Technical Training & Certification Program

Minimum of 5+ years of professional work with 3+ years of Technical Trainer/Solutions Engineering experience
Bachelor’s degree in Electrical Engineering, Computer Engineering, Information Technology, Information and Computer Technology, Cybersecurity, IT Security or similar from an accredited university
Strong background in IT infrastructure and network/security fundamentals
Proven track record in leading high performing teams
Experience building out programs and driving high impact projects and initiatives
Highly motivated, entrepreneurial, and enthusiastic with excellent follow-up and follow-through

Hire, develop and lead an inclusive, engaged, and high performing team of technical trainers
Technical coach, mentor, and problem solver helping with technical strategy for the program
Own and Oversee program content & curriculum, development of new offerings, program growth, and executing strategic initiatives
Identify gaps, show initiative, and take ownership to build out the program and all relevant processes
Work cross-functionally to drive improvements and increase communication and collaboration across departments e.g. channel sales, product, support, enablement, marketing, etc and to key stakeholders e.g. Executive Chairman, VPs of Solutions Engineering, Channel Sales, Strategy and Operations
Develop and grow the team’s skillset through coaching, mentoring, and enablement
Lead 2 weeks of trainings each quarter
Support and observe direct reports as they lead trainings 2-3 weeks of each quarter
Conduct monthly reviews of all content
Own Localization of all content – manage/coordinate content updates for all international markets and languages
Oversee New Certification Builds – project manage from discovery to rollout
Work to determine how we improve the quality of our trainings and certifications?
Plan and oversee our quarterly maintenance plan for all training kits
Drive synergies with other CTPs (Channel Technical Programs)