Manager – Trust Strategy & Ops

3-5 years of relevant experience in trust & safety, strategy & operations, strategic program management, or related field.
Experience in Live shopping or social commerce a plus.
Ability to analyze and size complex data, identify critical issues, and develop effective solutions in a dynamic business environment.
Experience with SQL is a plus.
Meticulous attention to detail with exceptional organizational skills, ensuring accurate policy application, a full understanding of end-to-end business impacts, and efficient management of run-the-business workflows.
A continuous improvement mindset with a track record of identifying inefficiencies and implementing innovative process enhancements to increase productivity and drive operational excellence.
Excellent verbal and written communication skills, with the aptitude to clearly convey policy changes and decisions, as well as collaborate with various stakeholders.

Partner with the Live Business Unit, Trust domain experts and cross functional partners to develop end-to-end Trust strategies specifically for the live commerce environment.
Create and enforce policies related to user conduct, transactions and post transaction experiences on the platform.
Identify and monitor potential risks within the live commerce ecosystem.
Enhance standard operating procedures to ensure policy compliance and operational efficiency.
Establish and track key performance indicators (KPIs) providing regular updates and actionable insights to leadership.
Conduct data-driven analysis to identify trends and areas for improvement.
Build and deliver high impact analysis and presentations to secure approval and/or resources from senior Business, Product and Risk leaders.