Manager – Workplace Experience

Manager – Workplace Experience

Requirements

• Bachelor’s Degree plus a minimum of 6 years of related experience. Degree may be substituted by 15 years of experience in corporate Workplace Experience management
• Proven ability to lead teams and collaborate with other leaders and functions, driving fast-paced initiatives by building trust, problem-solving and delivering timely solutions
• Strong interpersonal and communication skills with a focus on leading team engagement and guest experience
• Demonstrated success in managing complex tasks, prioritizing competing initiatives, and delivering results
• Expertise in project management, budgeting, and logistics to ensure seamless execution of workplace events and programs
• Experience with developing and implementing front-of-house processes and engaging remote team members in alignment with organizational goals
• Experience designing food and beverage programs that cater to diverse dietary needs and partner with vendors for sustainable options
• Skilled in onboarding new team members and providing leadership to small teams
• Enthusiastic, solution-oriented team player who thrives under pressure while maintaining a positive attitude
• Willing to travel as needed to support business needs

Responsibilities

• Enhance front-of-house experiences for team members and visitors
• Develop processes for reception and visitor engagement
• Train staff to maintain high service standards
• Design and implement programs and initiatives that make the workplace more appealing and encourage employees to come to work, such as wellness programs, social events, and learning opportunities
• Develop and monitor key performance indicators (KPIs) to measure the efficiency of workplace experience initiatives
• Develop and implement strategies to engage remote team members
• Collaborate with teams to address remote work needs
• Evaluate remote policies for alignment with organizational goals
• Plan and execute team-building events to enhance company culture
• Manage budgets and logistics for successful event execution
• Collect feedback to improve future events
• Collaborate with HR, IT, and other departments to create a holistic approach to workplace experience
• Provide direction and leadership to a Workplace Experience team
• Lead and develop a team of Workplace Experience professionals to reach key performance indicators
• Stay informed about industry trends and innovations in workplace design and employee experience
• Design and oversee food and beverage offerings for team members
• Manage vendor relationships and contracts related to facility services
• Create an inclusive workplace experience by handling dietary need requests
• Establish and maintain clear communication channels for team members to provide feedback, report issues, and suggest improvements
• Analyze patterns in workplace experience issues and employee feedback to proactively identify and address potential problems before they escalate
• Assisting in new team member on-boarding programs
• Collaborate with HR to develop retention strategies that leverage workplace experience as a key factor in employee satisfaction and loyalty
• Travel may be necessary based on business need

Preferred Qualifications

No preferred qualifications provided.