Manufacturing Applications Analyst III

Manufacturing Applications Analyst III

Requirements

• Bachelor’s Degree in a related field with at least 6 or more years of relevant experience
• Strong experience with Windows and Microsoft Office lifecycle management and managing 3rd party licenses software
• Strong knowledge in Apriso application; how to debug, configure and maintain the Apriso application; must have solid familiarity with the Apriso application toolset (Process Builder, Global Process Manager, Desktop Client, etc.)
• Strong knowledge in SQL and programming; must be able to write queries and understand languages like c#, javascript, css, html, etc.; familiarity with SQL Management Studios and Visual Studios a plus
• Medium to strong knowledge in Business and Manufacturing; must be able to easily pick up business and manufacturing lingo and processes; understanding how it applies to an MES solution a plus
• Medium knowledge in Apriso server infrastructure; understanding in High Availability infrastructure; understanding in Apriso installs and upgrades a plus
• Medium knowledge in ERP; must understand integrations and how it applies to an MES solution a plus
• Team player; willingness to adapt and learn as well as to work with others
• Problem solver; ability to pay attention to detail in providing resolutions to not only fix now but to eliminate issues entirely.

Responsibilities

• Oversee the day-to-day administration, monitoring, troubleshooting, maintenance, and ongoing support of MES solutions including the Delmia Apriso platform
• Provide advanced support for MES solutions by troubleshooting application performance issues, determining root cause, and implementing system improvements
• Work with software vendors to support, diagnose and resolve MES system issues and bugs
• Perform MES installations, upgrades, and service pack installations
• Work with internal Customers and Business System Analysts to gather business requirements, determine scope and feasibility, and drive deployment of solution enhancements to existing or new modules within the MES platform
• Provide support for system integrations with downstream applications such as ERP and PLM
• Effectively communicate issues and alternative solutions. Take initiative to achieve value added results and improve upon solutions offered
• Stay current with the latest technologies
• Create and maintain system documentation, standard operating procedures and user guides
• Provide on call support as needed technologies
• Maintain a large n-tier production environment, ensuring high availability of mission critical systems
• Work with the Development Team to deploy, configure, troubleshoot, and maintain custom applications
• Work with the DevSecOps pipeline to improve integration, delivery, and quality of applications
• Automate and streamline processes to improve team execution
• Be a key member of the incident, Change, Availability, Release and Problem Management process to ensure performance, compliance, value and quality
• Work closely with the line-of-business teams, internal technology teams and external vendors to define, build, deploy, procedures and support of operational readiness
• Work with technology partners to research and analyze current state system capabilities and define technology solutions, options and recommendations
• Ensure that all internal and external changes are managed and follow the problem and change management process
• Support the software development life cycle of internal systems, facilitating technology to provide timely solutions to the line of business
• Monitor and identify trends and behaviors in systems support and implement processes and systems to proactively monitor and deal with technical issues to reduce business impact and increase system up-time
• Root-cause complex problems involving multiple parties, networks, hardware and software
• Analyze application data to access performance and uncover problems
• Coordinate resolution with development team and project managers.

Preferred Qualifications

• Experience troubleshootingmanaging Windows 10 and Microsoft’s upgrade cycle
• Experience managing/configuring Microsoft Office
• Experience troubleshooting and configuring workstation hardware
• Experience managing endpoints using latest version of System Center Configuration Manager (SCCM)
• Experience managing mobile devices using an MDM/EMM
• Experience troubleshooting and configuring Dell & Microsoft workstations specifically
• Process knowledge should include ITIL framework, SDLC, and Agile methodologies
• Programming skills in any language (Java, Python, SQL, PowerShell)
• Knowledge of ASP.NET or open-source frameworks
• Passing the Azure Administrator certification exam conducted by Microsoft
• Ability to run virtual machines on the cloud
• Experience in Kubernetes and Docker for virtualization
• Securing data from unauthorized access
• Expertise in security controls of Microsoft
• Developing scripts to facilitate application enhancements, data monitoring, troubleshooting data issues and creating custom reports
• Good verbal and written communication skills
• Excellent analytical, problem solving and interpersonal skills
• Willingness to learn new technical skills and accommodate evolving technologies
• Ability to interpret and communicate technical concepts to a non-technical audience
• Ability to execute multiple work tasks and prioritize work and interacting effectively with a diverse population
• Ability to work independently and in a team/project-oriented environment. Understanding server technology, virtualization, network and database technology, programming, system and security analysis
• Broad spectrum of knowledge and experiences including but not limited to hardware, software engineering, enterprise systems management, security, systems and business analysis
• Map new business needs to vendor system functionality, ensure system availability, security and audit controls and procedures are maintained and followed.