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Market Delivery Manager – Xdt

Market Delivery Manager – Xdt

CompanyLowe’s
LocationKansas City, MO, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior, Expert or higher

Requirements

  • Bachelor’s Degree – Operations, Supply Chain, or related field and 7 + years of relevant experience
  • H.S. Diploma and 9 years of relevant experience

Responsibilities

  • Oversees a Market-based ASA(Administrative Service Associates) team responsible to support delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
  • Knowledge of financial statements and plans. Analyzes variances and creates corrective actions.
  • Prepares action plans, resolves problems, completes audits and identifies trends.
  • Ability to lead others to deliver business results and handle multiple tasks in a past paced environment.
  • Extensive knowledge of Home Delivery Operations and processes.
  • Serve as the market leader of the XDT Network through interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (RDC, BDC, ADC, etc.) and store operations.
  • Identifies capability gaps and provides coaching in partnership with 3rd party delivery operator’s leadership teams to address gaps and improve service.
  • Effective problem solving, change leadership, team orientation and empowerment skills.
  • Communicates Delivery successes and opportunities regularly with our Retail Selling stores to improve customer sales/delivery experiences. Builds and maintains Business relationships with Retail and Pro Lowes partners.
  • The MDM performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates.
  • Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences.
  • Reviews Market-level productivity and quality metrics with Markets on a Daily/Weekly and Monthly basis and utilizes this information to drive operations improvements at the Market level.

Preferred Qualifications

    No preferred qualifications provided.