Marketing Associate

Marketing Associate

Requirements

• Decision Making – The ability to make difficult decisions in a timely manner and willingness to make decisions in difficult situations.
• Establishing Focus – Ability to develop and communicate goals that support the company or region’s mission.
• Problem Solving – Identifies and resolves problems in a timely manner. Gathers and analyzes information and applies that information to solve complex problems within the assigned region.
• Sound Judgement – Proven ability to exercise sound judgement and discretion based on using the information at hand to determine how you will perform your job tasks and prioritize your workday.
• Critical Thinking – The ability to tackle a problem by using a logical, systematic, sequential approach; to analyze the organization’s competitive position by considering market and industry trends, existing and potential customers, and strengths and weaknesses compared to competitors.
• Customer Orientation – The ability to demonstrate concern for satisfying one’s external and internal customers.
• Managing Change – Ability to demonstrate support for innovation and organizational changes that improve the company’s effectiveness; proposes organizational change; helps others successfully manage change.
• Managing Performance – Ability to take responsibility for one’s own performance by setting clear goals and expectations, tracking progress against goals and metrics, recognizing, and addressing performance problems and issues promptly.
• Oral Communication – Ability to ensure information is passed on to others in a clear, concise, and consistent manner.
• Written Communication – Ability to express oneself clearly and professionally in business writing.
• Building Collaborative Relationships – Ability to develop, maintain, and strengthen partnerships with others both inside and outside the organization.
• Autonomy – Ability to exercise sound judgement and discretion based on using the information at hand to determine how you will perform your job tasks and prioritize your workday.
• Account Management – Addresses concerns and complaints of agents and agencies; provides superior support; applies critical thinking and independent judgement when speaking with agents and agencies; collaborates with internal departments to address accounts’ needs; and advises agents and agencies on profitable processes.

Responsibilities

• Calls on provided agent lists to generate leads; present opportunities based on the GAME model: Grab attention, ask questions, make recommendations, and Expect action (convert leads to contracts)
• Follows up on leads in the appropriate amount of time provided; uses company provided technology to track leads; correctly and promptly dispositions lead statuses.
• Uses autonomy in regard to offering contract levels (up to the GA level); sets and prioritizes goals; and offers lead and marketing assistance to agents.
• Develops and utilizes tools to identify when agents may need additional training or when issues should be escalated.
• Attends and participates in regional and company-wide training; applies training to daily tasks; shares applicable training with agents and agencies; asks questions and proactively searches for additional learning opportunities.
• Is open and receptive to constructive criticism and feedback; actively engages in coaching sessions and one-on-one meetings; participates in team meetings and is a supportive, professional, and respectful team member.
• Contributes to building the region through increased contracts, agents, production, and scope; participate in region and departmental meetings.
• Applies feedback and training to day-to-day activities.
• Meets or exceeds all assigned departmental metrics and key performance indicators.
• Is dependable in attendance, performance, and can adapt to industry or organizational changes.
• Provides customer service and agency management in the form of addressing concerns and complaints of agents and agencies; applies critical thinking and autonomy when speaking with agent and agencies; collaborating with internal departments to address accounts’ needs; and advises agents and agencies on profitable processes.
• Other duties as assigned.

Preferred Qualifications

No preferred qualifications provided.