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Marketing Operations Manager

Marketing Operations Manager

CompanySendBird
LocationSan Mateo, CA, USA
Salary$140000 – $160000
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior

Requirements

  • 5+ years in Marketing Operations.
  • 5+ years at B2B SaaS Growth companies and with Sales Led Growth (SLG) strategy a requirement, Product Led Growth (PLG) a plus.
  • Deep domain expertise in building and optimizing marketing automation platforms, especially Marketo, Salesforce, Bizible, Zoominfo, RingLead, Paid Media (Google, LinkedIn, etc).
  • Bachelor’s Degree.

Responsibilities

  • Lead our Marketing Operations efforts, and be a strategic advisor/partner to the Head of Demand Generation and our Marketing stakeholders.
  • Own the Marketing technology stack across various solutions, selection of new tools, and support the management of our marketing technology ecosystem (website, backend systems, measurement).
  • Set up and manage integrations between our core Marketing and Sales systems and complementary tools.
  • Balance short term fixes with the design and implementation of long term solutions that scale.
  • Work with our global marketing and sales teams to ensure campaign programs are designed and executed effectively.
  • Manage our email calendar and inbound forms; Build, test and send emails, registration pages, and other campaign elements.
  • Monitor email deliverability and list hygiene to ensure optimal inbox placement and privacy compliance.
  • Ensure lead and contact data quality: cleaning, normalization, and imports.
  • Assist with lead and contact database management, attributions, and proper tagging.
  • Optimize lead and account scoring, nurturing and routing so leads are passed and prioritized appropriately.
  • Track, manage, and own our Demand Generation programs for effectiveness and results.
  • Build and update reports and dashboards to provide visibility into marketing campaign results and drive for conversion / velocity.
  • Define measurements for Inbound/Outbound, Channels, Lead Source, etc.
  • Refine our Attribution model to optimize for motion and ROI.

Preferred Qualifications

  • Product Led Growth (PLG) experience a plus.