Master Control Hub Operator

Master Control Hub Operator

Requirements

• Must have a high school diploma or equivalent.
• Technical Certificate or training is desirable.
• 1-2 years of vocation/technical or an Associate’s Degree strongly preferred.
• A minimum of 2 years of Television Master Control experience is required.
• Up to 5 years desired.
• Experience in a hubbed master control environment is a plus.
• Experience with television automation systems and related equipment.

Responsibilities

• Monitors several programming sources simultaneously, managing and switching sources for local television station programming, remotely from the Hub.
• Monitors various levels and signals from multiple television sites.
• Manages several live program logs and ensures accuracy.
• Ensures the correct spots air during programming and notes any discrepancies.
• Solves problems and makes judgment calls with business implications in mind regarding programming changes, commercials, special reports, and technical difficulties; this includes evaluating clock/timing to consider options with regard to programming as well as deciding when to escalate issues.
• Makes decisions and consults with internal customers regarding local transmitter parameters and operation.
• Routinely collaborates with Media Prep Technicians and Traffic personnel to manage daily operations. Collaborates with other local news personnel as needed during breaking news situations.
• Interacts both verbally and in writing with internal Hub client stations in a manner that ensures all of our internal customers have a consistent experience. This includes sending alerts, responses to inquiries, collaboration on problem-solving, documentation, and/or resolution of issues.
• Works with networks and live program providers, where required, to problem-solve issues.
• Maintains current knowledge of and preparedness to execute disaster recovery procedures.
• Performs quality assurance checks as required.
• Depending on scheduling and PTO coverage needs, this position can require working overtime, holidays, and weekends with short notice when necessary.
• Other duties as assigned.

Preferred Qualifications

• The ability to problem solve, and quickly take corrective action as necessary.
• A very high sense of responsibility and urgency regarding corrective action and customer service.
• Ability to work independently with minimal supervision.
• Composure: Demonstrated ability to multi-task in a fast, deadline-driven environment, and maintain calmness and accuracy of work.
• Strong organizational skills.
• Highly detail-oriented.
• Quick mathematical skills, especially concerning timekeeping.
• Working knowledge of video servers, routing processes, and related equipment.
• Working knowledge of transmitter parameters and operations.
• Good communication skills, both verbal and written.
• Working knowledge of all functions and responsibilities of television Master Control.