Medical Assistant AMG – Internal Medicine

Medical Assistant AMG – Internal Medicine

Requirements

• High School Diploma or GED
• Graduate of a medical assistant program or at least one year of medical assistant or equivalent experience
• Good communications skills
• Experience using a keyboard and computers
• Familiarity with equipment used in ambulatory care
• Current AHA CPR certification
• Current Medical Assistant Certification/Registration required
• Non-certified MAs must obtain certification or registration within one year of hire with AMG approved certifying bodies.

Responsibilities

• Provides support in the delivery of quality clinical care
• Supports achieving AMG Clinical Integration goals by medical record preparation
• Accurate data is obtained and documented
• Assists the physician in maintaining registries
• Communicates to provider any outstanding data, tests or measures required for Clinical Integration
• Prepares for patient visit by performing chart preparation
• Manages patient flow, including preparing rooms, patients in accordance with Advocate Medical Group (AMG) policies and procedures and rooming standards
• Performs tests/procedures as ordered
• Maintains test tracking log, communicating test results per policy
• Identifies and communicates abnormal or delayed test results to provider
• Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures
• Accurately performs and maintains practice site quality control logs in accordance with standards for maintaining CLIA certification
• Administers medications as ordered by provider including documentation
• Communicates with pharmacies to refill medication per approved protocol
• Anticipates the need for and completes all documentation necessary to ensure quality care including chief complaint, vital signs, immunizations/medications, history, procedures, and messages
• Distributes patient education and discharge instructions per provider direction
• Direct patient questions regarding education to provider
• Assists patients in obtaining additional services ordered by the physician prior to leaving the office as part of discharge planning
• Communicates with other providers to ensure continuity of care
• Documents all patient communication in the medical record
• Demonstrates respect, empathy and supports patient and family’s cultural and spiritual beliefs
• Participates in activities to evaluate and improve processes that will contribute to patient satisfaction, associate, and provider engagement satisfaction
• Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments and referrals made
• Responsive to the needs and concern of patients, associates and providers and works closely to resolve issues with involved parties
• Demonstrates a professional image in compliance with AMG policy
• Adheres to Advocate Behaviors of Excellence
• Participates in medical record audits and indicator development
• Maintains confidentiality in all aspects of patient care and in communication in person and via the telephone
• Assures that the medical record and all relevant diagnostic reports are available at the start of the visit
• Obtains medical record release of information in accordance with HIPAA policy and Advocate/AMG policies and procedures
• Disposes of papers containing patient identifiable information according to policy
• Maintains medical record filing by scanning or re-filing of charts
• Utilizes Advocate/AMG forms
• Complies with established infection control, OSHA safety standards and accrediting organization regulations
• Maintains work area in accordance with the Advocate/AMG Operating System standards
• Participates in safety drills
• Demonstrates culture of safety behaviors/techniques
• Promotes culture of safety by identifying threats to patient, family and associate safety
• Reports safety events and near misses in a timely manner and completes using appropriate reporting methods
• Assists in the implementation of corrective actions
• Demonstrates order completion and documentation for appropriate charge capture and risk reduction
• Collaborates with provider and billing department to accurately code and capture charges
• Maintains inventory par levels using standard products, AMG AOS standards
• Understands revenue and expense management targets and is engaged in achieving same
• Promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources
• Utilizes organizational resources in a responsible/cost effective manner
• Maintains knowledge of current standards of care
• Participates in continuing education and other professional and growth opportunities
• Completes annual competency review
• Other duties as assigned.

Preferred Qualifications

No preferred qualifications provided.