Medical Screener – Reception Technician – Customer Service
| Company | CSL |
|---|---|
| Location | Raleigh, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad |
Requirements
- High school diploma or equivalent required
- Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
- Will perform basic math calculations
Responsibilities
- Assists qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs)
- Performs health screening procedures such as blood pressure, pulse, weight, temperature
- Educates new donors on the use of therapeutic products made from donated plasma
- Answers the telephone and answers callers’ questions or transfers calls to appropriate staff member
- Maintains alertness and awareness to any reaction by a donor during or after the pheresis process and notifies appropriate staff
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
- Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed
- Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
- Maintains confidentiality of all personnel, donor and center information
- May be cross-trained in other areas to meet the needs of the business
- Performs other job-related duties as assigned
Preferred Qualifications
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business