Member Consultant Lead

Leadership Experience: Experience in successfully growing the team through mentoring or providing leadership through supervising teams in a retail environment.
Commitment to Service Excellence: A passion for providing top-tier service, resolving complex issues, and helping both members and team members thrive.
Communication Skills: Excellent verbal and written skills to interact effectively with members, staff, and management.
Problem-Solving: A knack for resolving issues and finding solutions in a fast-paced environment.
Adaptability: The ability to stay flexible and handle changes with ease, all while maintaining a positive attitude.
Commitment to Growth: A drive to grow personally and professionally, while fostering a culture of financial wellness for both your team and members.

Lead by Example: Deliver exceptional service to members and internal customers, while actively promoting additional services to enhance the members relationship with BECU.
Mentor and Coach: Guide your team of Consultants in delivering top-notch service, resolve escalated issues, and provide on-the-job training and feedback.
Champion Growth: Work with branch leadership to identify training needs, mentor team members, and help drive performance in both sales and service goals.
Process Improvement: Recommend and implement changes to procedures, products, and services to provide the best possible member experience.
Lead Reporting Efforts: Help create and distribute reports to management and staff to keep everyone aligned with branch goals.
Ensure Compliance: Monitor internal controls, quality reports, and audits to ensure we’re always meeting the highest standards.

Supervisory experience.
Strong interpersonal skills and problem-resolution expertise.
Ability to work independently and as part of a team, managing multiple tasks.
Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).
Willingness to work a flexible schedule, including evenings or weekends as needed.
Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.