Member Services Representative – MSR

Member Services Representative – MSR

Requirements

• High school diploma or equivalent required; Associate’s or higher degree preferred.
• At least two years of experience in reception or customer service, preferably in a medical or mental health setting.
• Proficiency in Microsoft Office Suite and electronic medical records systems.
• Strong organizational and time management skills to handle fast-paced environments.
• Excellent interpersonal and communication skills to engage with diverse member populations and team members.

Responsibilities

• Greet members, visitors, and vendors warmly, creating a supportive and welcoming environment.
• Answer phones, direct inquiries, and facilitate communication between members and clinic staff.
• Assist with member flow, ensuring smooth check-ins, appointments, and transitions.
• Address member questions and concerns with empathy and professionalism.
• Use the electronic medical records (EMR) system to schedule appointments, update member records, and track attendance.
• Collect and process member fees, maintaining accurate financial records.
• Take and upload member photos into the EMR system for secure record-keeping.
• Route incoming mail and faxes while maintaining an organized front desk environment.
• Maintain clean and organized waiting areas, ensuring they are welcoming and stocked with supplies.
• Monitor member behavior and collaborate with Safety Officers and clinical staff to address any issues calmly and professionally.
• Assist with other administrative and operational tasks as needed.

Preferred Qualifications

No preferred qualifications provided.