Member Team Lead

Member Team Lead

Requirements

• 6 months retail experience including operating front-end equipment (for example, cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; striving to meet membership goals; and promoting the value of Sam’s Club products and services.
• Provides and ensures member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; locating merchandise; providing guidance and support to members regarding self-service technology; assisting members with transactions utilizing registers or self-checkout area; and ensuring club pick up orders are filled.
• Oversees assigned area of responsibility by handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
• Completes accounting records, files, transactions, and other required documentation by following accounting office procedures; providing funds for proper register operation; creating and interpreting financial analysis reports; assisting with accounting-related investigations; preparing daily deposits; preparing and overseeing Cash Fund Transfers; investigating overages and shortages in cash register drawers and accounting office; and maintaining confidentiality and accuracy of financial and personal information.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.

Preferred Qualifications

• Leading a front-end team
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others