Membership Specialist – Rosetta Stone
| Company | IXL Learning |
|---|---|
| Location | Harrisonburg, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- BA/BS Degree
- 2+ years of experience in call center-style phone support
- Excellent verbal and written communication skills
- Self-motivated, detail-oriented and exceptionally organized
- Exceptional critical thinking, research, and problem-solving skills
Responsibilities
- Provide exceptional service and support to prospective customers
- Perform tasks related to sales support such as answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
- Effectively communicate key product features and benefits to customers via phone and email
- Process customer credit card payments
- Initiate customer transfers to technical or customer support staff
- Complete related projects successfully and promptly
Preferred Qualifications
-
No preferred qualifications provided.