Merchant Experience Partner – Bilingual French
| Company | DoorDash |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 3 or more years of experience with account management, customer support, hospitality or in related field
- You are Bilingual in French and English (mandatory)
- High School Degree or GED required. Bachelor’s degree preferred.
- Knowledge of Salesforce (or other CRM software), and the ability to view and interpret dashboards.
- Basic proficiency with Microsoft Suite and G Suite
- Basic knowledge of excel tools and formatting functionality.
Responsibilities
- Collaborate and troubleshoot on important issues for Merchants for a respective book of business, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues
- Build relationships with Merchant partners by being main contact and expert for our high revenue Merchants for their support operations
- Promote retention and overall Merchant success through service and proactive outreach via phone, email or zoom call
- Prioritize and escalate issues in partnership with our teams
- Develop an expertise in how DoorDash’s systems and resources work, and how to use them to promote positive outcomes for our Merchants
Preferred Qualifications
- Experience with SQL is a plus
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You excel at building relationships
- You excel at determining prioritization
- You’re creative
- You love thinking about new opportunities for process improvement