Merchant Payment Services Sales Operations Specialist

High school diploma or equivalent
Typically three to five years of customer service experience or a related administrative role

Assist the Sales team with administrative tasks
Contact customers on behalf of U.S. Bank Merchant Services to follow up on inbound queries (i.e. sales opportunities)
Proactively contact U.S. Bank Merchant Services prospects and customers with information surrounding products and services
Prospect and build a pipeline of qualified leads by contacting existing and new customers via outbound phone calls and emails
Track all contacts and activities in the CRM database
Qualify prospects by using strategic questioning techniques
Identify and overcome objections and execute follow-up actions
Demonstrate high motivation, integrity, and competence to work in a fast-paced team environment

Bachelor’s Degree or equivalent
Excellent communication and interpersonal skills (verbal and written)
Experience and interest in the payments or SaaS industry considered an asset
Strong adaptability and inclination for experimentation to meet evolving business needs
High energy and comfortable with digital tools and technologies to drive sales productivity
Coachability – seek feedback that will improve the team’s performance
Experience using Salesforce.com or another CRM, and Microsoft suite of office products
Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc
Ability to perform interest calculations and account adjustments
Strong analytical and problem-solving skills
Ability to manage multiple tasks/projects and deadlines simultaneously