Mid-Market Customer Success Program Manager
| Company | Handshake |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $96000 – $115000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- 3-4+ years relevant work experience, preferably in the customer facing SaaS or Recruiting roles
- Background in Client Onboarding, Implementation, or Professional Services strongly preferred
- The ability to understand our customer’s business goals and recommend new approaches, strategies and ways to drive adoption and help them hit their hiring targets
- An understanding of ever-evolving needs of a dynamic, growing start-up organization
- An open-mind to creatively solve our customer’s complex problems
- The ability to thrive in ambiguity and work quickly, but not rush
- Strong presentation development and public speaking skills
- Strong communication and relationship management skills
- Experience owning and driving projects end to end
- Strong analytical and critical thinking skills
- Superior cross-team collaboration skills
- Bachelor’s Degree preferred
Responsibilities
- Support the Account Management and Customer Success teams with driving adoption, retention and expansion on our platform via project based work
- Understand employer’s hiring goals and create tailored campaigns (crafting messaging, segments and executing outreach) on the Handshake platform to attract the entry level talent they seek
- Responsible for custom analytics reporting, school strategy and Handshake user audits for consistency and on-going campaign audits and reviews
- Responsible for maintaining and creating customized training material and best practices around D&I recruiting, sourcing messaging and more
- Serve as a Handshake product expert, understanding the HR, Talent Acquisition and Higher Ed Tech space
Preferred Qualifications
- Bachelor’s Degree preferred