Military Base Enrollment Advisor I

Military Base Enrollment Advisor I

Requirements

• A bachelor’s degree is preferred, or an equivalent combination of education and experience is required
• 1-2 years of Customer Service experience required
• Experience working on a team and using “call center” software
• Education/Consultative sales experience preferred
• Military Affiliation preferred

Responsibilities

• Proactively engages prospective students’ inquiries in varying decision-making stages by telephone, text, and/or email to increase contact with prospective students.
• Builds rapport with prospective students and assists with the enrollment process from inquiry to the first class start.
• Documents interactions via Salesforce in notes, status, and activity reports.
• Proactively manages the “Inquiry to Enrollment” admissions process.
• Responsible for knowing the policies and all programs within the university and providing accurate information to prospective students.
• Takes the time with each prospective student to understand their needs and goals and helps the prospective student make a good, informed decision.
• Demonstrates the ability to be proficient in university, college, and program knowledge via training and assessment.
• Proactively, each student is provided with a professional demeanor, engagement, and courtesy to maintain a high level of service.
• Team Player by helping others and having a positive attitude to others.
• Punctual to student appointments and meetings and being on time for assigned schedules.
• Must be able to manage multiple systems to manage the “student application file” during enrollment.
• Must be able to pass a federal background check and maintain status for Dbids.
• Guides students in documents needed for Program estimates.
• Create program estimates from students’ prior transcripts and meet with students to address degree plans.
• Enroll students in a program and work to create a start plan.
• Develop student schedules, add and drop classes, and re-create schedules as needed.
• Address any concerns they may have before starting.
• Presents student orientations for new students Via in-person, phone, and the Internet.
• Works with the location Education service officer to relay information from the Ed office back to NU.
• May be asked to travel to nearby bases for coverage as needed.
• Attend Welcome aboard for the base new arrivals.
• Assist/ attend TA orientations.
• On-based events like Ed fairs, back-to-school nights, and base graduations.
• Hours may change due to Events hosted at the base.
• Will participate in on-base drills such as fire and active shooter drills.
• Meet deadlines for enrollment and starting classes.
• Get approval for all veterans, spouses, and dependents to get on base when required.
• All staff must be trained in military benefits, including Tuition Assistance, GI Bill benefits, Scholarships, and federal and state funding.
• Ensure compliance within the Department of Defense and Military Bases Memorandum of Understandings.
• Complete required training (PsychArmor and DOD MOU).
• Other duties as assigned.

Preferred Qualifications

• Ability to use technology and navigate multiple technological systems
• Ability to participate as an active team member of the team and organization and work toward a common goal.
• Personal ownership/accountability is the highest priority; takes ownership and proactively finds resolutions on the student’s behalf.
• High regard for personal integrity toward themselves, prospective students, and the university.
• Builds effective relationships and helps to seek alignment with colleagues, functional partners, and/or external partners to accomplish university outcomes.
• Seeks understanding by asking questions, processes, and policies to improve team members and prospective student experience. Share new ideas and insights with team members and leaders.
• Desires to participate to improve prospective student experience by designing new processes.
• Working with leaders to implement new processes and ideas to improve university outcomes.
• Ability to use CRM, SIS, and Office technology in a fast-paced environment.
• Understands the inner workings of a complex organization and demonstrates the ability to be flexible.
• Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, PowerPoint, and Outlook.
• Thrives in a diverse, fast-paced teamwork environment, all while being able to handle change.
• Ability to multi-task.
• Puts the student first in all actions and helps achieve university outcomes by utilizing systems, data, and dashboards.
• Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As an enrollment team member, I clearly understand the university’s mission, vision, and goals.
• Develop personal goals that align with university standards and support university outcomes.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals of constituencies in a diverse community.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
• Understands and follows regulatory requirements as a National University team member.