Military Fellowship – Consultant Fraud Risk
| Company | Verizon Communications |
|---|---|
| Location | Lake Mary, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Must be a current participant of the Department of Defense Skillbridge Program or of the Hiring our Heroes Corporate Fellowship Program Cohort 2-2025.
- Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
- Experience driving complex solutions and analytics to provide ongoing and automated monitoring of key risks.
- Working knowledge of statistics, reporting and analytical tools (Tableau, Cognos, SQL, or Excel) with the ability to perform in-depth analyses of large datasets to identify anomalies.
Responsibilities
- Working with cross-functional teams (Reporting, Operations, and Revenue Assurance) to identify new and emerging threats.
- Working closely with Fraud Operations to manage case volume, strategy changes, and fraud trends.
- Perform data/statistical analysis and other techniques to assess the effectiveness of system controls or processes to minimize and prevent fraud losses.
- Ensuring new product launches are assessed for fraud risks and new controls are implemented if necessary to mitigate future fraud risk.
- Partnering with various business units (Sales Operations, Channel partners, IT, Corporate Security, Compliance, and Network Groups) to reduce costs and improve customer experience.
- Developing detailed action plans including alarm modifications, policy changes, fraud processes and system enhancements.
- Preparing and delivering executive-level presentations communicating risks mitigated, and the potential impacts of unmitigated risks to senior management.
- Communicating accurate and appropriate information regarding findings and improvement recommendations for senior management in a timely manner.
- Providing insight into Key Performance Indicators (KPIs) as they relate to Channel fraud losses, resource optimization and Center KPIs.
- Developing a working knowledge of System enhancement process, Fraud Center process, Training and Development, Resource Management and Customer Experience.
Preferred Qualifications
- Bachelor’s Degree.
- MBA or other advanced degree.
- Three or more years of diverse experience in multiple fields, including Fraud and/or Finance.
- Three or more years of analytical skills.
- Ability to meet deadlines, complete important time sensitive tasks and adapt quickly to last minute changes.
- Excellent negotiation and communication skills.
- Ability to create and work in a team environment.
- Project management experience with the ability to handle multiple projects concurrently leveraging organization and time-management skills.
- Demonstrated critical thinking skills in a dynamic, changing environment.
- Advanced proficiency in Microsoft Excel and PowerPoint for analytics and presentation.
- Telecommunications experience.
- Fraud experience.
- Data visualization and ability to design enhancements.
- Knowledge of Verizon directional systems, customer and credit verification functions.