Mortgage MP Escrow Analyst II

Mortgage MP Escrow Analyst II

Requirements

• Associate’s Degree or equivalent combination of training and experience in related field.
• Minimum 2-3 years related experience required.
• Knowledge of the fundamental concepts related to mortgage, consumer, auto and lease and the ability to apply that knowledge in a quality control function.
• Basic knowledge of the Bank’s, Investor’s, Government and Underwriting Program requirements.
• Basic knowledge of all documents used by the Bank in the origination of FHA, VA and conventional loans.
• Knowledge in Microsoft Outlook, Word, Excel and Access (or equivalent database reporting programs).
• Strong Customer Service Skills.
• Strong verbal and written communication skills.
• Strong analytical skills.
• Ability to work efficiently with a low margin of error.
• Ability to work independently and meet deadlines.

Responsibilities

• Handle complex calls with customers related to Hazard, Flood, and Wind Insurance.
• Act as key contact for Office of the President and other 3rd party agency complaints.
• Assumes a high level of responsibility in resolving escalated research issues related to customer accounts.
• Trains new employees and employees from other areas on various insurance, tax, and analysis functions.
• Able to assist with quality audits and vendor management.
• Responds to assessments from QC & compliance departments.
• Review & document any accounts with payment increases or decreases that fall outside of the established escrow parameters.
• Complete the daily payment exception report, reviewing payment exceptions and stops.
• Work exception reports from escrow vendors to ensure the timely completion of payment processing for monthly transactions, monitored by FDICIA & Sarbanes Oxley.
• Prepare wires to outsourced providers of tax and insurance.
• Complete weekly audits of outsource providers to ensure proper compliance with Federal, investor and Bancorp requirements.
• Work closely with vendors, customers, tax agencies, insurance companies & affiliates on customer services issues relating to escrow processing; make appropriate account adjustments to correct improper escrow line set-up issues.
• Track & recover corporate advance utilized to clear incorrect escrow payments.
• Process daily correspondence & send to vendors in overnight transactions.
• Complete customer requests to add, delete & reanalyze escrow accounts.
• Research insurance issues including, but not limited to: Policy validation, property type review, Lender Placed notification letters.
• Ensure monthly analysis checks & statements are mailed to customers in accordance with RESPA guidelines.
• Work w/ default to ensure accounts coming out of bankruptcy & loan modifications are analyzed w/in 30 days according to RESPA requirements.
• Complete office tasks as assigned: letters and statements, mail, checks, and insurance refund processing.

Preferred Qualifications

No preferred qualifications provided.