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Multi-Unit General Manager
| Company | Blank Street |
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| Location | Boston, MA, USA |
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| Salary | $72000 – $72000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- 3-4 years of experience managing and leading operations in high growth hospitality/consumer brands
- Experience in multi-unit or multi-department management
- Track record scaling and managing hospitality teams
- Track record managing inventory and supply chain ordering
- Experience working in a unionized environment is a plus
- Highly effective interpersonal and communication skills
- Hands on and highly action-oriented
- Excellent organizational skills and ability to perform under pressure and time constraints
- Deep knowledge and interest in specialty coffee
Responsibilities
- Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
- Owning the development and growth of your teams, while also taking care of any performance related issues to support your Assistant General Managers in maintaining a world-class team
- Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty and goodwill
- Maintain operational excellence in the way of store environment, cleanliness and brand expectations, achieving company standard scores and above via our auditing platform
- Responsible for the timely recruitment of super star talent for backfills, additional staff needed for seasonal peak sales trends or for new store openings in hand with our people team
- All schedules and timecards completed according to state and local law
- Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning on feedback to improve
- Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
- Ensure all locations under your leadership meet quality audit standards
- Own celebrating positive customer feedback and investigating any and all negative comments to ensure we are listening and adjusting where necessary
- Own the underlying P&L of each individual store under your management. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance while ensuring you are operating within labor budgets
Preferred Qualifications
- Experience working in a unionized environment is a plus
