Multinational Network Manager
| Company | Hartford Financial Services |
|---|---|
| Location | San Francisco, CA, USA, Los Angeles, CA, USA, Chicago, IL, USA, Hartford, CT, USA, New York, NY, USA, Greenwood Village, CO, USA |
| Salary | $66880 – $100320 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Insurance industry experience: 2+ years preferred but not required
- Ability to effectively communicate information and ideas to influence and grow partnerships
- Proficiency in foreign language(s) is a plus, though not required
- Excellent communication, interpersonal and presentation skills
- An ability to think analytically about business problems, make recommendations and propose solutions
- High energy self-starter, who is resilient and has an entrepreneurial spirit
- Demonstration of solid time, organizational, and desk management skills
- Goal-oriented and delivers outcomes
Responsibilities
- Responsible for ultimate local policy aspects of service delivery for assigned Network Partners, ensuring KPI’s are met for a positive client experience
- Engaging Network Partners in reoccurring stewardship meetings and in person visits to review and close out open items
- Utilize Global Online portal for SLA reporting review and actioning
- Function as a primary escalation contact for assigned Network Partners
- Assist with Network Partner onboarding process, as appropriate
- Manage Global Online portal updates for non-Global Online enabled partners
- Outbound reinsurance slip support – review, completion, and return to Network Partners
- Provide secondary support for Ocean Marine global program business
- Provide support for Global Online mailbox management and Multinational billing (premium reconciliation)
- Engage in local policy quality control efforts to ensure contract certainty
Preferred Qualifications
- Proficiency in foreign language(s) is a plus, though not required