Muscp – Medical Office Assistant

Muscp – Medical Office Assistant

Requirements

• High School diploma or equivalent education required
• One year of customer service experience required
• Must have basic computer skills
• Previous healthcare front desk experience preferred
• Demonstrate ability to organize and prioritize work
• Provide excellent verbal and written communication
• Interact tactfully with customers
• Establish and maintain effective relationships with others

Responsibilities

• Greets and welcomes patients and families in person or on the telephone
• Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately
• Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively
• Collects Co-pays and prior patient balances
• Protects patients’ rights by maintaining confidentiality of personal and financial information
• Involves customer service, message distribution, ancillary scheduling and referrals management
• Obtain and update demographic and insurance information for all patients
• Meet standard productivity metrics while performing the pre-registration and registration process
• Complete all regulatory and compliance related forms for the visit
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement
• Demonstrate commitment to positive patient and family experiences and excellence in customer service

Preferred Qualifications

• Two years of relevant experience preferred