Muscp – Referral Specialist

Muscp – Referral Specialist

Requirements

• A high school diploma
• Minimum one year of experience working in a medical office
• Computer skills required
• Excellent communication and interpersonal skills
• Must be proficient and organized with assigned duties

Responsibilities

• Processes referrals for the MUSCP Primary Care offices
• Schedules appointments for specialists and diagnostic testing utilizing an automated scheduling system or by contacting central scheduling
• Perform Referral Specialist duties as assigned by Referral Manager and maintain departmental protocol
• Obtain pre-authorization number from patient’s insurance company as required
• Data entry of referral for tracking purpose
• Follow up on pending referrals in a timely manner
• Communicate appointment information to include appointment date, time and location with the patient
• Print and mail correspondence related to scheduling when needed
• Serve as a liaison to all MUSC Entities and the general public
• Act as liaison to ensure appointment access with appropriate departments and the community offices
• Triage patient and office staff calls according to established protocol
• Answer questions, resolve issues and refer to appropriate departmental contact as needed
• Provide assistance with referrals to the MUSC Physicians Primary Care office staff and physicians when needed
• Perform routine and advanced clerical duties
• Answer multi-line telephone, handle calls appropriately, filing and make copies
• Responsible for maintaining adequate inventory of office supplies with the approval of the Referral Manager
• All other related duties as assigned by Referral Manager

Preferred Qualifications

• Experience working in an electronic medical record application preferred