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National Account Manager
| Company | Cigna Group |
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| Location | Baltimore, MD, USA |
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| Salary | $80900 – $134800 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- College Degree or years equivalent related experience
- Proficient knowledge (min 3-5 years) in healthcare / managed care business; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations
- Excellent communication, negotiation, influencing skills; exhibits courage
- Strategic and financial savvy; ability to partner with NAE to grow book of business
- Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results
- Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment
- Excellent verbal and written communication skills; confident and credible presenter
- Can work independently
- Demonstrated examples of critical thinking and execution
- Must obtain necessary licenses
Responsibilities
- Maintains market/competitive knowledge on service trends and differentiators – can “sell” Cigna service in a retail setting and/or client discussion
- Effectively collaborates with NAE on broad account retention, growth, and satisfaction related to Cigna’s Behavioral products and drives inclusion of case installation, product and service partners where appropriate
- Collaborates with National Account Executive on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.
- Develop/maintain “trusted-advisor” relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna’s capabilities and services to differentiate Cigna from the competition
- Maintain in-depth knowledge of Cigna products/services across all product lines (HealthCare, Dental, Behavioral, Cigna Group Insurance, Pharmacy, Medical and Condition/Disease Management, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)
- Maintains current knowledge of Health Care Reform (legislation/compliance rules) and can confidently and effectively articulate impacts for the client, and Cigna
- Lead in managing dental reporting requests to include analytics and presentation
- Develop/ implement consumerism strategies for target accounts to drive enrollment growth and facilitate meaningful customer behavior change and through health advocacy & cost transparency. Includes detailed communication campaigns and event participation as applicable
- Maintains basic understanding and conceptual application of underwriting principals
- Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing Cigna cost
- Represents Cigna well in market based events (client & consultant forums, annual enrollment, etc.)
- Lead in managing health care provider (HCP) network and client specific network (CSN) activities and communication
Preferred Qualifications
No preferred qualifications provided.
