Skip to content
NCIS Help Desk Analyst Tier II
| Company | General Dynamics |
|---|
| Location | Quantico, VA, USA |
|---|
| Salary | $25.13 – $31.51 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Senior |
|---|
Requirements
- Active Top Secret clearance
- 5+ years of IT support experience in a Help Desk environment
- Experience with Cisco switches and routers
- Security+ CE certification
- High School Diploma (AAS Preferred)
- US Citizenship required
Responsibilities
- Initiate and resolves service request/problem incidents
- Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket
- Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system support specialists
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure services/incidents are completed
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Preferred Qualifications
