Skip to content
NCIS Help Desk Analyst Tier II
| Company | General Dynamics |
|---|
| Location | Quantico, VA, USA |
|---|
| Salary | $28.52 – $38.58 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Senior |
|---|
Requirements
- Help Desk Support
- IT End User Support
- IT Service Desk
- 5+ years of related experience
- Active Secret clearance; Must be able to obtain a Top Secret clearance
- Experience with Cisco switches and routers
- Security+ CE certification
- High School Diploma
Responsibilities
- Initiate and resolves service request/problem incidents
- Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system support specialists
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure services/incidents are completed
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Preferred Qualifications
