.NET Support Engineer II
| Company | CarMax |
|---|---|
| Location | Plano, TX, USA, Richmond, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree in computer science, or IT related field; or equivalent alternative education, skills, and/or practical experience is required.
- 2-4 years of relevant work experience.
- Experience in Microsoft C#/.NET Core.
- Experience in Microsoft SQL Server.
- Experience in API concepts (REST & SOAP) and toolsets (Swagger, Postman)
Responsibilities
- Work directly with CAF to understand customer and/or business impacts related to outages and errors related to critical business applications.
- Partner with software engineers to triage and remedy application errors.
- Use and create team support documentation and application knowledge articles.
- Resolve support tickets with accuracy and completeness, and within SLAs.
- Monitor systems and application performance to highlight problems or suggest further improvements.
- Continue to grow one’s knowledge base of critical business applications.
- Consistently build positive relationships with CAF and Technology leadership in supported business areas.
Preferred Qualifications
- Exceptional communication and organization skills.
- Experience in ServiceNow.
- Experience in GitHub.
- Experience in Splunk and Splunk Dashboard Designer.
- Experience in Globalscape EFT.
- Experience in Oracle SQL.
- Experience in Apache Airflow.
- Experience in Microsoft Azure.
- Experience in Python ETL.