Network Operations-Lead Infrastructure Engineer
| Company | JP Morgan Chase |
|---|---|
| Location | Columbus, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Formal training or certification on Networking and Infrastructure concepts and 5+ years applied experience
- Proven 10+ years of experience in managing Major Incident Support, with the ability to lead incident resolution efforts and communicate effectively with stakeholders
- Collaborate with cross-functional teams to design and implement network solutions
- Strong knowledge of network protocols, routing, and switching (e.g., BGP, OSPF, MPLS)
- Experience with network monitoring and management tools (e.g., Sev-One, Splunk, Wireshark)
- Proficiency in configuring and managing network devices (e.g., routers, switches, firewalls)
- Strong Experience with Bluecoat Proxies, F5 Load Balancers, and Fortinet Firewalls
- Excellent problem-solving skills and the ability to work under pressure
- Strong communication and interpersonal skills
Responsibilities
- Lead Major Incident Support efforts, coordinating with cross-functional teams to ensure timely resolution and communication during critical network incidents
- Conduct Post-Mortem/Root Cause Analysis (RCA) on major incidents to identify underlying causes and implement corrective actions
- Monitor and maintain network infrastructure to ensure optimal performance and availability
- Troubleshoot and resolve complex network issues escalated from Tier-1 and Tier-2 support teams
- Perform network upgrades and maintenance activities, including hardware and software updates
- Manage the Permit-To-Operate (PTx) process, ensuring compliance with operational standards and requirements
- Engage with Product Engineering teams to align network operations with product development and enhancements
- Work with developers to create automation workflows that enhance network operations and efficiency
- Develop and maintain network documentation, including diagrams, configurations, and procedures
- Provide training and mentorship to team members, fostering a culture of continuous learning and improvement
- Participate in on-call rotation for after-hours support and emergency response
Preferred Qualifications
- Certifications such as CCIE or CCNP are required
- Ability to identify, initiate and implement solutions to business problems
- Ability to articulate complex technical findings to management clearly and concisely
- Provide technical guidance and mentorship to junior network engineers and support staff