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Network Support Coordinator
| Company | CVS Health |
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| Location | Dallas, TX, USA |
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| Salary | $17 – $28.46 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- Minimum 2 year of successful work experience with the organization is preferred
- 6 months call center experience
- Experience with MS Office, Five9, and Google Office products
Responsibilities
- Telephone clinicians and members with cancellations or changes to existing schedules
- Assist clinicians with additional directions and answer questions as needed
- Work in multiple systems at the same time
- Available to answer all calls assuring a 5% or less missed call rate
- Generate and close Salesforce tickets for all requests
- Maintain the team’s queue to ensure all tickets are addressed
- Submit and assign Salesforce tickets to the proper external departments, when further assistance is needed for an issue
- Scheduled weekend on a rotating basis
- Adherence for required onsite attendance days (Dallas)
- Provide great customer service both verbally and written
Preferred Qualifications
- 2 years of successful work experience with the organization is preferred
