New Business CARE Team Leader
| Company | Guardian Life |
|---|---|
| Location | Pittsfield, MA, USA, Bethlehem, PA, USA |
| Salary | $67450 – $110815 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Leadership experience, participation in a leadership program, or demonstrated leadership qualities
- Experience in insurance operations, preferred, proficient in managing multiple lines of business, helpful
- A BA/BS degree or equivalent industry experience is preferred
- Strong collaboration with colleagues at all levels of the organization
- Exceptional and proactive communication skills and are confident to present ideas and team accomplishments to leadership in an executive summary style
- Superior organizational skills and attention to detail across a variety of assignments; able to set and meet deadlines
- Ability to identify patterns and trends and drive proactive and practical solutions
- Strong proficiency in Outlook, Microsoft Word, and creating Excel spreadsheets and PowerPoint presentations preferred.
Responsibilities
- Ensure the team delivers on the goal to show genuine care for field partners and consumers
- Motivate and empower teams to take ownership and accountability for the consumer experience and deliver results
- Control consumer and field escalations; utilize resources and logic to solve problems quickly
- Provide focused, constructive, honest updates and feedback
- Deliver results aligned with business priorities and goals
- Support the team’s work as necessary
- Focus on staff development and success; leverage talent to delegate and co-create meaningful development and career plans
- Understand operational and consumer service metrics and controls and their importance in achieving business goals.
Preferred Qualifications
- Experience in insurance operations, preferred
- A BA/BS degree or equivalent industry experience is preferred
- Strong collaboration with colleagues at all levels of the organization
- Strong proficiency in Outlook, Microsoft Word, and creating Excel spreadsheets and PowerPoint presentations preferred.