New Business Team Leader – Bilingual

New Business Team Leader – Bilingual

Requirements

• Strong leadership skills
• Strong organizational skills to manage workflow daily and to optimize the abilities of the team in meeting service commitments for quality and speed.
• Ability to manage and support change effectively.
• Good knowledge of CSW and associated processes.
• Good understanding of the New Business mandate and functions.
• Passion for delivering excellent service.
• Strong verbal and written communication skills.
• Collaborative spirit in working with reporting staff and peers to find innovative solutions.
• Ability to create an open and creative environment with reporting staff.
• Adaptability to be able to react to changing circumstances and inspire your team to meet new challenges.
• Ability to assess team members’ strengths and developmental needs and deliver motivating feedback to inspire reporting staff to thrive and grow.
• Monitor and support risk management and associated controls for the Case Management functions.
• Bilingualism (French, English, both oral and written) is required for Quebec only.

Responsibilities

• Lead, develop, and motivate a team of Issue Representatives.
• Manage workflow and resources to consistently meet our service standards for both quality and speed.
• Create an environment of innovation and creativity that leads to continual process and service improvements.
• Be an active member of the New Business leadership team and a role model for New Business employees.
• Help staff assess their career objectives and support developmental needs in achieving those objectives.
• Responsible for the selection and development of new team members.
• Provide support on escalated cases and skillfully handle service recovery situations.
• Lead certain projects or initiatives that support our department goals.

Preferred Qualifications

No preferred qualifications provided.